AeraPro™ Countertop Ice Maker

About Aeralis

At Aeralis, we believe that the ordinary details of your daily life deserve to be extraordinary. Born from a passion for refined design and precision, Aeralis reimagines essential kitchen experiences through the lens of modern luxury. We don't just manufacture appliances; we engineer moments of effortless curation, transforming a simple afternoon iced coffee into a moment you won't forget. We deliver premium lifestyle innovations that fit seamlessly onto your counter and beautifully into your life. Welcome to refreshment, masterfully redefined.

Frequently Asked Questions

How long will it take for my Aeralis ice maker to arrive?

We process all orders within 24 to 48 hours. Our standard insured delivery ensures your premium ice maker arrives safely at your doorstep within 7 to 10 business days.

Do you offer free shipping on the appliance?

Yes. Because we believe in a premium customer experience from click to delivery, standard shipping on the Aeralis Countertop Ice Maker is fully free within the United States.

What is your return policy if I change my mind?

We want you to absolutely love your appliance. If you are not completely satisfied, we offer a 14-day return policy. The item must be returned in its original packaging with all included accessories to qualify for a full refund.

How do I get in touch with customer support if I have a question?

You can reach our concierge customer support team through our official website contact page. We will typically get back to you within 12 to 24 business hours.

What type of water should I use for the best results?

To ensure the cleanest taste and prolong the lifespan of your machine, we highly recommend using distilled, filtered, or purified water. Hard tap water can cause calcium buildup over time, requiring more frequent cleaning.